5 FAQ's about Audio
A2i now offer a wide range of audio formats: from the traditional Cassette
tape to newer formats such as podcasts and DAISY. The range of products
and the variety of documents we transcribe often leads to questions from
our customers. Here are some of the most common:
1) What audio format do I need?
The format you choose will depend on your target audience. For example,
CD’s are the most widely-accessible type of audio, tapes are often
preferred by people who have used them for a number of years, and podcasts are popular with a younger audience.
The best solution would be to ask your customers which format they would
prefer, keep a record of their preferences, and send A2i the list of
addresses and formats for dispatch of your documents directly to them.
Don’t forget to keep your records up to date, and ask all new contacts
their preferred format.
If you do not know this information about your listeners if may be best
to order standard CD’s, as these can be played on all types of
devices including CD players, car stereos and computers.
2) Can I order more than one audio format?
Yes. And if more than one audio format is ordered at the same time,
the cost of the master for the second format is reduced (and the master
for the third and fourth formats if required). For example, you may want
to order some CD’s and some tapes, or a podcast as well as some
standard CD’s.
3) What happens about the page numbers and page references in my
document?
You don’t need to worry about anything like this – A2i will
write your audio script. Just send us your standard print document, and
we will make all adjustments needed to make it appropriate for audio.
Page numbers and references will be replaced as appropriate; contents
and index listings will be adapted; a navigation structure will be used,
and explained to the listener; tables and graphs will be re-formatted;
diagrams will be described when required and forms will be outlined,
and guidance given for completion.
4) My customer must receive lots of audio tapes/CD’s – how
will they know which one is mine?
Customers who request an audio version of your information, will usually
also receive audio documents from a large number of other organisations,
such as banks, councils, the government, universities/colleges and unions.
We will record your document and organisation names within the first
60 seconds of an audio recording. However, to make your recordings more
user-friendly A2i can put Braille
labels on the tape or on the CD case.
Labels containing both print and Braille (combo
labels) enable blind,
partially sighted and fully sighted people to identify your document
within seconds.
5) How long will it be before I receive my completed audio transcription?
Our usual turnaround time is three working days to dispatch. This may
increase slightly if your document is long, or you require a large number
of copies. However, if you have a specific deadline, please always let
us know and we will try to meet it.
If you would like further information about A2i’s audio services
please go to www.a2i.co.uk/audio.html.
Alternatively, please email us at info@a2i.co.uk or
call us on 01179 70 70 90 to discuss your requirements or to request
a quotation.
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